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Data Protection Policy

Jedbaj's Privacy Policy — Your data is safe with us

How your personal information is collected, why it is used, and how it is kept safe — all explained clearly here.

Last Updated: January 2026 | Applies to: All Jedbaj users
Table of Contents
1

Introduction & Scope

Welcome to Jedbaj. We know your privacy matters. This Privacy Policy ("Policy") explains what information we collect when you use the Jedbaj platform, how we use it, and how we keep it safe.

This Privacy Policy applies to Jedbaj's website, mobile app, and all related services. By using our platform, you are deemed to have accepted this Privacy Policy.

Important Information
This Policy is drafted in accordance with the applicable laws of Bangladesh and all other countries where Jedbaj operates. We manage your data in compliance with international data protection standards (GDPR-aligned principles).

Jedbaj's Privacy Policy may be updated periodically. Each time it is updated, the "Last Updated" date at the top of the page will change and registered users will be notified by email.

2

What Information We Collect

Jedbaj only collects the information strictly necessary to run our services smoothly. We never ask for data beyond what is genuinely needed.

Data Type What's Included Reason for Collection
Identity Information Full name, date of birth, national ID number Completing Age Verification & KYC
Contact Information Email address, mobile number Account Communication & Security Verification
Financial Information Payment methods, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device information, browser type Ensuring Security & Preventing Fraud
Usage Information Gaming history, login times, preferred games Experience Enhancement & Personalization
Our Commitment
Jedbaj never stores your full payment card number or bank account password. All payment information is processed directly through encrypted payment gateways.
3

Why We Use Your Information

Jedbaj uses your information only for specific, legitimate purposes. Your data is never used for anything else without your consent. The primary use cases are:

  • Account Creation & Management: For registration, login, and account verification.
  • Payment Processing: To maintain a record of deposits, withdrawals, and transaction history.
  • Customer Service: To properly resolve your complaints or queries.
  • Security & Fraud Prevention: To detect and flag suspicious activity.
  • Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
  • Platform Improvement: To better understand your preferences and improve our service.
  • Promotional Communications: To notify you of bonuses and offers with your consent (an unsubscribe option is always available).

We never sell your data to advertising companies or use it for third-party marketing purposes.

4

Data Sharing & Third-Party Policy

Jedbaj never sells your personal information. However, data may be shared with trusted third parties in the following limited, specific circumstances:

  • Payment Partners: bKash, Nagad, Rocket, and other approved payment gateways — for processing transactions.
  • Identity Verification Services: Licensed verification providers for the KYC process.
  • Technology Partners: Server hosting and cloud services — for secure data storage.
  • Legal Authorities: To comply with court orders, government directives, or legal obligations.
  • Auditors & Licensing Authorities: To maintain our gaming licence.
Important Notice
Before sharing any data with third parties, Jedbaj ensures they meet or exceed our privacy standards. All agreements include data protection clauses.
5

Cookies & Tracking Technologies

Jedbaj uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and ensure the platform functions correctly.

  • Essential Cookies: Required to maintain your login session and keep your account secure — these cannot be disabled.
  • Functional Cookies: To remember your language, theme, and favourite games.
  • Analytics Cookies: To understand user behavior and improve the platform.
  • Marketing Cookies: To show you relevant offers based on your preferences (you can turn this off at any time).

You can disable non-essential cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

6

Data Security Methods

Jedbaj employs industry-leading technology to protect your data. Our security framework operates across multiple layers:

  • SSL/TLS 256-bit Encryption: All data transfers occur through encrypted channels.
  • AES-256 Data Encryption: Sensitive data is protected with banking-grade encryption.
  • Two-Factor Authentication (2FA): An additional layer of security to access your account.
  • Firewall & DDoS Protection: To prevent external cyber attacks.
  • Regular Security Audits: Regular audits are conducted by third-party security experts.
  • Staff Training: All staff receive regular data protection training.
Security Guarantee
In the event of a data breach or security incident, Jedbaj will notify affected users within 72 hours and take immediate steps to resolve the issue.
7

Your Rights

Jedbaj believes you should have full control over your personal information. Your key rights are outlined below:

Your Control

Your Data Rights

Jedbaj takes your privacy rights seriously. You can exercise any of these rights at any time.

Right to Access

You may request to see what information we hold about you at any time. A full copy will be provided within 30 days.

Right to Rectification

If your account contains incorrect or outdated information, you may request a correction. Our support team will update it promptly.

Right to Erasure

After closing your account, you may request that your personal information be deleted (except data we are legally required to retain).

Right to Restrict Processing

You may object to your data being used for specific purposes, particularly for marketing communications.

Right to Data Portability

You have the right to download your stored data in a machine-readable format (JSON/CSV).

Right to Object

You have the full right to object to specific uses of your data. Jedbaj will review any such request upon receipt.

8

Data Retention Period

Jedbaj retains your information only for as long as necessary. Retention periods vary depending on the type of data:

  • Account Information: For the duration your account is active and for 5 years after closure (as required by law).
  • Transaction Records: Up to 7 years as required by law.
  • Gaming Logs: 3 years for fraud investigations and dispute resolution.
  • Customer Service Contact: 2 years after the issue is resolved.
  • Marketing Preferences: Updates instantly upon unsubscribing.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

9

Protection of Minors

Jedbaj strictly prohibits registration and gaming by anyone under 18. We do not knowingly collect information from minors.

Special Notice
If we discover that an account has been created by anyone under the age of 18, that account will be closed immediately and all collected data will be deleted. Parents or guardians may contact our support team regarding this matter.

Parents are encouraged to monitor their children's internet use and employ parental control tools to prevent minors from accessing online gaming platforms.

10

Changes to the Privacy Policy

Jedbaj may update this Privacy Policy from time to time. Changes may be made due to legal updates, the addition of new services, or security improvements.

  • When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
  • For significant changes, registered users will be notified by email 30 days in advance.
  • Continued use of the platform after the updated policy takes effect will be considered acceptance of the new terms.
  • If you object to any changes, you may close your account.

Previous versions of the Privacy Policy are archived and available upon request.

11

Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our dedicated Data Protection team:

  • Email: [email protected]
  • Subject: Send an email with the subject line "Privacy Request".
  • Response Time: Typically within 7 business days.
  • Urgent Security Issues: You will receive a response within 24 hours.

You can also reach us directly via live chat. Our support team is available 24/7, every day of the week.

Our Commitment
All privacy-related requests will be taken seriously. Jedbaj will never ignore your legitimate privacy rights.
Why Trust Us

Jedbaj's Privacy 6 Core Principles

Our Privacy Policy is not just words on a page — we uphold these principles at every step.

Maximum Encryption

Every piece of your data is secured with 256-bit SSL encryption. Your transactions and personal information are handled with banking-grade security.

Data Is Never Sold

Jedbaj never sells your personal information to third parties. Your data is used solely to serve you.

Your Control

You have the full right to view, correct, download, or delete your information. Submit a request to support at any time.

International Standards

Our Privacy Policy is built in line with international data protection standards and is subject to regular third-party audits.

Transparent Communication

You will be informed in advance of any policy changes. No hidden terms — everything is stated clearly.

24/7 Support

Our support team is always ready to assist with any privacy-related questions — expect fast, effective resolutions.

Start Gaming Safely

Now that you know our Privacy Policy, Join

Your information is completely secure at Jedbaj. Register now and enjoy Bangladesh's most trusted online gaming platform with confidence.

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By registering, you are agreeing to Jedbaj's Privacy Policy and Terms & Conditions.

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